Customer Care

Customer Care

Fable & Ford are honoured to have you as a customer and ensuring that you are satisfied is our top priority through every step of the ordering, shipping and receiving process. If there is absolutely anything that you would like to let us know that you weren’t entirely satisfied with, please use the Contact section of our website so that we can do our best to improve your experience and resolve any problems as quickly as possible. Without you, we wouldn’t be able to do what we love – we are extremely grateful for your support. If there are any problems with your order relating to faulty goods, please see the Shipping & Returns section of our website for further information and please do contact us as soon as possible. Every item and order is hand-packed and checked before dispatch so we will always do our best to ensure that you can buy with confidence and be assured that we are striving to ensure the best quality for you.

Pre-Order Policy

Pre-Order Policy

When purchasing from a pre-order link with Fable & Ford items, upon purchase and agreeing to the terms and conditions – you are acknowledging that we have informed you that these items are not immediately available for dispatch and that these items will have an approximate wait period for delivery. We do promise to advise a more definitive time frame once the pre-order link closes and we will always be available to check the progress and will endeavor to keep you updated throughout the wait. Please ensure that you understand that NO pre-order items are able to be returned as we are specifically ordering this item for you.

Payment Methods

Payment Methods

– Credit / Debit Cards & Paypal
– AfterPay

Please note that when using Afterpay, payment is arranged exclusively between yourself and Afterpay.

First time Afterpay customers are expected to make the first payment at the time of purchase and the remainder will be debited over the next 6 weeks.

Existing Afterpay customers will make the first payment after 14 days, with all instalments stretching over 8 weeks in total. Afterpay is responsible with providing you the full payment schedule as you complete the purchase (please note late fees do apply if you fail to make payment on time).

If you do make a return, Fable & Ford will issue store credit and you are still expected to complete your payments with Afterpay.

Privacy & Safety

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fableandford.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your private information on their website.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@fableandford.com.