Return & Exchange Policy
Return & Exchange Policy
We do NOT accept returns on Pre-Order, Flash Sale or FINAL Sale items.
Please note that different policy terms apply to orders that are completed with Afterpay, Fable & Ford will issue store credit for Afterpay returns within 14 days of receipt and your payment schedule will need to be completed with Afterpay – refunds are not possible. Returned items must contain tags and not be worn as per the conditions for normal returns (see below).
For any purchases with credit/debit card, we accept returns on all items within 14 days of receipt that contain the original tags and packaging (if applicable) and have not been worn or damaged. In the unlikely event that you are not entirely happy with your order or item(s), please contact us to let us know the issues that you have experienced so that we can do our best to advise you accordingly and to make sure that you are 100% happy with the resolution. If you love your item but would like to exchange colors or sizes, please also contact us to discuss stock availability. As soon as returned items are received, we will refund you. Please allow 5-7 business days for this to show in your account.
We ship Australia wide and are offering FREE standard delivery on all orders over $99. We ship only with tracked services with Australia Post to ensure you can follow the progress of your parcel from the moment we dispatch.
Please ensure that you understand the following policy regarding shipping for all parcels – Standard & Express shipping with Australia Post enables Authority to Leave if you are not home. Fable & Ford are not liable for any items posted with ATL, if you wish to ensure that your postage is covered by insurance – please contact us prior to purchasing to purchase the additional signature required option for either your Standard or Express shipping choice. In the unlikely event that your parcel is deemed missing or lost in transit by Australia Post, the receiver or sender can open an investigation into the parcel and a compensation claim of up to $50 or $100 can be rewarded depending on the assesment of the individual case – if the compensation is submitted to the Sender (Fable & Ford), we will refund you the entire compensation amount granted. Fable & Ford are not liable for the entire order amount if over the compensation claim maximum unless extra cover is purchased, please contact us should you wish to ensure that extra cover is purchased for your parcel in which case the entire order amount will be refunded to you immediately.
You are able to select Standard (4-5 business days) or Express shipping (2 business days) at check-out for any orders under $99. We also offer shipping to New Zealand for $15.00 which is a standard 5 day Australia Post service including tracking notifications. Other countries with postage available at the checkout page include the U.K., U.S.A & South Korea. Don’t forget to scroll to the bottom of the page to subscribe to exciting emails too, you’ll be one of the first to know about exclusive delivery offers & other promotions.